Shipping & Delivery Policy
Last updated on October 4th 2023
At kepasha.com, we are committed to providing you with a seamless shopping experience, including efficient shipping and delivery services. Please take a moment to review our shipping policy to understand the details of our shipping process.
Order Processing Time
– Our entire order processing time, from the moment you place an order to its shipment, typically takes up to 7-9 working days.
– Orders are usually processed and shipped within 2-3 business days after payment confirmation.
Tracking Details
– To keep you informed about the status of your order, we provide tracking details within 24 hours of your order being shipped.
– You will receive tracking information via email or SMS, based on the contact information you provided during the ordering process.
Shipping Methods
We offer several shipping options, including standard and expedited shipping, to accommodate your preferences and delivery timeframes.
Shipping costs may vary depending on the shipping method selected and the destination address. You will be able to view shipping costs and select your preferred method during the checkout process.
Delivery Times
– Delivery times may vary based on your location and the shipping method chosen.
– While we strive to ensure prompt deliveries, please note that external factors such as weather conditions and carrier delays may occasionally impact delivery times.
Order Tracking
– You can easily track the status of your order using the provided tracking details. Simply click on the link provided in the email or SMS, and you will be directed to the carrier’s tracking page.
Address Verification
– To prevent shipping delays or issues, please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.
Shipping Notifications
– We will notify you of important shipping updates, including order confirmation, shipment notification, and delivery confirmation, via email or SMS.
Lost or Stolen Packages
– In the unfortunate event that your package is lost or stolen, please contact us immediately. We will work with the carrier to resolve the issue and ensure that you receive your order.